TERMS & CONDITIONS
PLEASE READ CAREFULLY:
In order to provide customers with the most professional
service, we request the following:
(1) No smoking on the vehicles.
(2) No Food
(3) Pets are permitted. Only service animals that meet the guidelines of the Americans
with Disabilities Act are permitted while traveling with a passenger requiring a service animal.
(4) Please gather all personal items, including your trash, before exiting the vehicle.
We recommend that clients make reservation online ahead of time (at no additional charge) to be guaranteed a car at time of pick up. We can provide you with a car at short notice by phone or online upon availability
Changes and Cancellations:
We are sorry about your upcoming trips been canceled. We do understand. Do to the Coronavirus situation our office had been closed we are offering customers credits for future trips. There will not be any cancellation fees you can used your trip credit in the future with out any penalties. Any customer that requires refund, refund will not be issued until further notice. Please note that this situation is temporary and our office will reopen again soon.
Damages Resulting From Your Act:
Collado Limousine will charge you the cost of cleaning the vehicle as result of you or your authorized party Getting Sick in, or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.
What is the cleaning fee ?
In the unlikely event that someone becomes sick a $325.00 ( per vehicle ) will be charged to your credit card.
Credit Card Transactions:
We only take an authorization on the card to guarantee funds availability, it will show as (Pending funds) in the event you decide to make some additional stops you did not inform us of or changed your destination. We will then charge your card after the trip has been completed for additional stops. All reciepts are sent by email.
When do I pay for the service:
Payments for weddings and proms are due two weeks prior to the event. For any other services, we will take an authorization on the card to guarantee funds availability 72 hours before the trip.
A 45 minutes for domestic, 60 minutes International grace period is allowed following the reported flight arrival time for airport pickups only. A $25.00 per 1/2 hour plus driver gratuity and additional parking fees may be charged.
A 15 minute grace period is granted for all other pick-ups.
Collado Limo checks all domestic and international flights one hour before the driver is dispatched, billing starts after grace period allowed from the official time of arrival (ETA).
We recommend travelers to notify us when airplane landed via text @ ( 610-333-5228 )
International travelers can us : WhatsApp ( 610-333-5228 )
A 18% tip (gratuity) is added to every trip, there is no need to tip anything additional to the drivers unless you would like to.
Holiday and Severe Weather surcharge, may be applied to trips occurring on:
Fourth of July
New Year's Day
and all last minute reservation are subjet to surcharges
For any questions please email us at firstname.lastname@example.org